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Experience and Skills |
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Experience |
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| IT Specialist, Millard Public Schools Omaha, NE - 4/16/2001 - 9/15/2004 * Performed in-house hardware technical and software troubleshooting support for LAN printers, servers, user desktops, and mobile devices. * Maintained network printer management via HP WebJet Admin. * Served as a liaison for Administrative school staff and the Director of Technology. * Responsible for the Apple/Macintosh desktops, applications, and network connectivity * Collaborated in the development of a grant course geared to encourage young women to pursue Computer Science and Mathematical areas of academics * Provided training for staff on applications & lead a weekend expo to IT Specialist, Omaha Steaks Intl Omaha, NE - 9/2000 - 4/2001 * Researched and reviewed new technology for future use and benefits within the company network infrastructure * Setup new user accounts and workstations, provided desktop application support and guidance * Managed in coming support calls, prioritized and assigned work requests to IT staff Customer Service Technician, Midland Computer Inc. Omaha, NE - 6/1995 - 9/2000 * I was promoted from Receptionist, to Service Administrator, and then Customer Service Tech * Managed call scheduling, customer service contracts, billing and other service related documentation |
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Resume/Skills |
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| * Worked with award winning journalism team to create and layout finish articles. * Experience in network design, network administrations, and systems support. A, hands on, knowledge of DHCP, DNS, TCP/IP, and other network Protocols. * Strong configuration and installation knowledge of PC's and networking, to include windows 2000/NT workstation and server OS, with at least of 3 years experience. * Strong Microsoft background with experience in basic Cisco Call Manager, Messaging * Network Operating Systems,(Win 98/NT 4.0/2000); and Network Applications (Exchange, MS Terminal Server). * Extensive knowledge of Novell network support, GroupWise administration, client configurations, system support, and troubleshooting. * Good working knowledge of Microsoft products and applications. Effective hardware in addition, to software application troubleshooting techniques. * Demonstrated strong analytical/problem solving skills. * Excellent oral and written communication skills are required. * Demonstrated ability to train users in small and large group setting. * The ability to resolve issues and work with clients in a professional and customer friendly manner. Great organization and follow up on issues. * As an IT Team member I worked to establish Web-site design and consistency for publication in the District Internet Guidelines Policy book. * Experience working in HTML/XML, DreamWeaver, Fireworks, and a few older web publishing software programs. |
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Certifications: |
CompTia A+ | |
| MS Windows 2000 & XP Pro Server & Desktop | ||
Highest Education: |
Currenty taking courses at a local college | |
Requested Rate: |
25-40 USD per HR | |
Contact Information |
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Contact Name: |
Merritt Pardew | |
Company: |
Merritt Pardew | |
Address: |
4219 Crown Point Ave | |
City, State & Zip Code: |
Omaha, NE 68111 | |
Email Address: |
mpardew@lycos.com | |
Phone Number: |
402-208-6716 | |
Cell Number: |
402-208-6716 | |